Professional Summary
Customer success manager with 5 years of SaaS experience managing a $8M ARR portfolio of 60+ enterprise accounts. Achieved 115% net revenue retention through proactive engagement, strategic QBRs, and expansion selling. Known for building scalable onboarding processes that reduce time-to-value by 50%.
Experience Bullets
- 1Managed a portfolio of 65 enterprise accounts totaling $8M ARR with a 96% gross retention rate
- 2Drove $1.2M in expansion revenue through upselling and cross-selling during quarterly business reviews
- 3Redesigned onboarding program that reduced time-to-first-value from 30 days to 14 days
- 4Reduced churn by 35% by implementing proactive health scoring model in Gainsight
Top Skills to Include
This example follows best practices from Harvard, Yale, Princeton, Stanford, and MIT career centers — including the ACE & SAR frameworks, strong action verbs, quantified achievements, and ATS-friendly formatting.
Tips for Customer Success Manager Resumes
- 1Lead with retention and expansion metrics: NRR, churn rate, upsell revenue
- 2Show portfolio scale: number of accounts, total ARR managed
- 3Highlight your onboarding and QBR process
- 4Include tools: Gainsight, Salesforce, ChurnZero, Intercom
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